Refund policy

At Celaorie, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy carefully before requesting a return.

30-Day Return Policy

We offer a 30-day return period, which means you have 30 days from the date of delivery to request a return.

To be eligible for a return, your item must:

  • Be unused, unworn, and in its original condition.

  • Have all original tags attached, where applicable.

  • Be returned in its original packaging.

  • Be accompanied by proof of purchase or your order number.

Items returned without prior authorization may not be accepted.

How to Request a Return

To initiate a return, please contact our customer support team at:

Email: contact@celaorie.com

Please include:

  • Your order number

  • Your full name

  • The reason for the return

  • Photos of the item, if it is damaged, defective, or incorrect

Our support team will provide you with return instructions and the appropriate return address if your request is approved.

Return Shipping Costs

If the return is due to a change of mind, incorrect sizing, or any reason not caused by our error, the customer is responsible for the return shipping costs.

If you received a damaged, defective, or incorrect item, Celaorie will cover the reasonable return shipping costs or provide an appropriate solution.

Shipping charges paid at checkout are non-refundable, unless the return is the result of our mistake.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If your return is approved, your refund will be processed to your original payment method within 5–10 business days.

Please note that your bank or payment provider may require additional time to process and post the refund.

Damaged, Defective or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or if you receive the wrong item, contact us within 48 hours of delivery at:

Email: contact@celaorie.com

Please include clear photographs of:

  • The product received

  • The shipping label

  • Any visible damage

We will assess the issue and arrange a replacement, refund, or another suitable resolution.

Non-Returnable Items

The following items cannot be returned:

  • Items that have been worn, washed, altered, or damaged after delivery.

  • Products returned without original packaging or tags, where applicable.

  • Gift cards.

  • Items marked as final sale or non-returnable.

  • Products damaged through misuse, improper care, or normal wear and tear.

Exchanges

We do not offer direct exchanges.

If you would like a different item, size, or color, please return the eligible item for a refund, if approved, and place a new order separately.

Order Cancellation

Orders may only be canceled before they have been processed or shipped.

If your order has already entered processing or has been dispatched, it can no longer be canceled. You may request a return after receiving your order in accordance with this policy.

European Union Customers

If you are a consumer residing in the European Union, you may have additional statutory rights under applicable consumer protection laws. Nothing in this Return & Refund Policy limits or excludes any rights you may have under applicable law.

Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us:

Celaorie
Owner: Thierry Daryl Yasikuzu Siomene
Address: Rue Neuve 33, 2800 Delémont, Switzerland
Email: contact@celaorie.com
Phone: +41 790784500