Shipping Policy

At Celaorie, we are committed to delivering your order safely and as quickly as possible. Please review our Shipping Policy below.

1. Shipping Destinations

We currently ship to customers in:

• European Union countries

• Switzerland

• United Kingdom

• South Africa

If your country is unavailable at checkout, please contact us before placing your order.

2. Order Processing

All orders are processed within 1–2 business days (Monday–Friday, excluding public holidays).

Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information.

3. Estimated Delivery Times

• European Union & Switzerland: 8–10 working days

• United Kingdom: 6–10 working days

• South Africa: 8–12 working days

Delivery times are estimates only and may vary due to customs clearance, carrier delays, weather conditions, public holidays, or periods of high shipping demand.

4. Shipping Costs

Shipping charges are calculated automatically during checkout based on your delivery destination and the selected shipping method.

From time to time, Celaorie may offer free shipping promotions. Any applicable offers will be clearly displayed on our website during checkout.

5. Order Tracking

Once your order has been shipped, you will receive an email containing your tracking number so you can monitor your shipment until delivery.

Please allow up to 48 hours after dispatch for tracking information to become available.

6. Customs, Duties & Taxes

International orders may be subject to customs inspections, import duties, taxes, or other local fees imposed by your country's customs authorities.

These charges are not included in the purchase price or shipping cost and remain the responsibility of the customer.

7. Lost, Delayed or Damaged Shipments

If your order is significantly delayed, lost during transit, or arrives damaged, please contact us as soon as possible so we can assist you.

Email: contact@celaorie.com

To help us resolve your request quickly, please include:

• Your order number

• A description of the issue

• Photos of the package or product, if applicable

We will work with the shipping carrier to investigate the issue and provide an appropriate solution whenever possible.

8. Incorrect Shipping Information

Please ensure that your shipping address is complete and accurate before submitting your order.

Celaorie is not responsible for delays, lost shipments, or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.

If you notice an error in your shipping details, please contact us immediately. We will do our best to update your information before your order is dispatched, but we cannot guarantee changes once processing has begun.

9. Delivery Delays

While we make every effort to deliver orders within the estimated timeframes, delays may occasionally occur due to circumstances beyond our control, including:

• Customs processing

• Carrier service interruptions

• Severe weather conditions

• Public holidays

• High order volumes

• Other unforeseen events

We appreciate your patience and understanding should such delays occur.

10. Contact Us

If you have any questions regarding this Shipping Policy, please contact us:

Celaorie

Owner: Thierry Daryl Yasikuzu Siomene

Address:
Rue Neuve 33
2800 Delémont
Switzerland

Phone: +41 790784500

Email: contact@celaorie.com

Legal Notice

Welcome to Celaorie. This Legal Notice provides important information about the ownership and operation of this website.

Website Owner

Business Name: Celaorie

Owner: Thierry Daryl Yasikuzu Siomene

Business Address:
Rue Neuve 33
2800 Delémont
Switzerland

Phone: +41 790784500

Email: contact@celaorie.com

Business Activity

Celaorie is an online retail store specializing in the sale of women's clothing and fashion apparel.

Website Hosting

This online store is hosted by Shopify Inc., which provides the e-commerce platform that enables us to securely offer our products and services to customers worldwide.

Intellectual Property

Unless otherwise stated, all content available on this website, including but not limited to:

• Text

• Product descriptions

• Images

• Graphics

• Logos

• Icons

• Website design

• Layout

• Branding

is the property of Celaorie or is used under appropriate license and is protected by applicable copyright, trademark, and other intellectual property laws.

No content from this website may be copied, reproduced, distributed, modified, published, or otherwise used for commercial purposes without prior written permission from Celaorie.

Product Information

We make every reasonable effort to ensure that all product descriptions, images, pricing, availability, and other information displayed on this website are accurate and up to date.

However, errors, inaccuracies, or omissions may occasionally occur. Celaorie reserves the right to correct any errors, update information, or cancel orders affected by such inaccuracies without prior notice.

Limitation of Liability

While we strive to ensure that the information provided on this website is accurate and current, Celaorie makes no guarantees regarding the completeness, reliability, or availability of the website or its content.

To the fullest extent permitted by applicable law, Celaorie shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from the use of, or inability to use, this website or its content.

Nothing in this Legal Notice excludes liability where such exclusion is prohibited by applicable law.

External Links

This website may contain links to third-party websites for your convenience.

Celaorie has no control over the content, policies, or practices of these external websites and accepts no responsibility for them. Access to third-party websites is at your own risk.

Governing Law

This website and this Legal Notice are governed by the laws of France.

Any disputes arising from the use of this website shall be subject to the jurisdiction of the competent courts of France, unless mandatory consumer protection laws provide otherwise.

Contact Information

If you have any questions regarding this Legal Notice, please contact us:

Celaorie
Owner: Thierry Daryl Yasikuzu Siomene
Address: Rue Neuve 33, 2800 Delémont, Switzerland
Phone: +41 790784500
Email: contact@celaorie.com